Hi
In our situation the user responded with "Yes I approve" instead of the one word "yes, ok, approve, approved"
The workflow task seems to have been approved because when i go in that task as the site administrator I see the Approved radio button is checked for Decision but when i observe the Comments I see this -
<<< Start>>>
-----Original Message-----
From: xxx@xxx.com
Sent: XXX 12:55 PM
To: XXXX
Subject: RE: ACTION: XXXX Approval Required for XXXXXX [#DDDBEBCEBAFB#]
Nintex Workflow was unable to interpret your response. Please try again with a clear indication of your approval outcome.
Valid 'approved' responses are:
- approve
- approved
- ok
- yes
Valid 'declined' responses are:
- decline
- declined
- no
- reject
- rejected
----------------------------
Yes I approve.
From: XXXX
Sent: XXX 12:45 PM
To: XXXX
Subject: ACTION: XXXX Approval Required for XXXX [#DDDBEBCEBAFB#]
Workflow Notification
________________________________
<<< End >>>
When I tried to delegate the task to someone else I got this error-
This task is currently locked by a running workflow and cannot be edited.
When I asked the user to go back in and approve the task he reported that there is no task for him to approve.
It seems like nintex workflow approved this task using lazy approval but did not process it correctly. So in the workflow status I see the task status as "Pending"
Is there any way for me to resend this task to the user ?
Thanks.