Hello,
We are using Lazy approval for one of our workflows (SP2010,NW2010). The Approvers are selected from a Static List of Names (Drop down). However, in some cases, there are resources across the organization with the same name as the approvers. In those cases, The Lazy Approval mechanism fails to identify the correct approver.
I have tried using Email Addresses instead of names, but this seems to fail when someone uses a mobile device, as the email address is converted into display name in the response. I could be wrong on this diagnosis. So reuesting help to understand
1) What would be best unique identifier to use to identify approvers
2) Does Lazy Approval try to match the "From" in the response with the display name in Active Directory. If this is the case, what is the workaround in case of duplicate display names